Privacy notice
The short version. We use the details you give us to work out your price and send it to you. We keep them for a year in case you get in touch, then delete them. We don't track you, we don't advertise to you, and we never sell anything to anyone.
Who we are
Billericay Carriages of Runwell, Wickford, Essex SS11 7JW is the data controller — meaning we decide what happens to your information and we're responsible for looking after it.
To ask us anything about this notice, email info@billericaycarriages.com or call 07917 766 229.
What we collect, and why
| What | Why we need it |
|---|---|
| Your name | To address the quote and know who we're speaking to |
| Your email address | To send you the quote — it isn't shown on the website |
| Your telephone number | To call you if something about the journey needs checking |
| Pick-up, drop-off and any stops | To measure the route and work out the price |
| Date, times and number of passengers | To work out driving hours, waiting time and the rate that applies |
| Luggage and any notes you add | To judge whether the job is straightforward or needs a call |
If you tell us about accessibility needs
The form lets you tell us if someone in your party needs help. If what you write concerns someone's health or disability, the law treats that as more sensitive than ordinary information, and we only use it because you've chosen to tell us so we can plan the journey properly.
Please give us only what we need to know to help — for example "wheelchair user, needs step-free access" rather than any medical detail. We use it to plan the trip and nothing else, and it's deleted on the same timetable as everything else.
Our lawful basis
We process your details to take steps at your request before entering into a contract — you asked for a quote, and we can't produce one without them. Where you've told us about accessibility needs, we rely on your explicit consent, which you can withdraw at any time by contacting us.
Automated quoting
Your quote is produced automatically. Software measures the route, works out the timings, and applies our published pricing. Artificial intelligence is used for the judgement calls a person would otherwise make — how much slower a loaded minibus is than a car, whether the driver waits or returns to base, and whether anything about the job needs a human eye.
No decision is made about you. The system prices a journey, not a person. It doesn't profile you, score you or treat you differently based on who you are — two identical journeys get the same price whoever asks.
Some quotes are held back deliberately and passed to one of us to handle by phone. If you'd rather skip the automation entirely, just call us on 07917 766 229 and we'll quote you the old-fashioned way.
Who else handles your information
We're a small operator and we use established suppliers to run this service. They act on our instructions and can't use your details for their own purposes.
| Supplier | What they do | Where |
|---|---|---|
| Cloudflare | Hosts the page and stores the quote record | Data held in Western Europe |
| Suggests addresses and measures the route | United States | |
| Anthropic | The AI that reviews the job details | United States |
| Resend | Delivers the quote email | Ireland |
Where a supplier is outside the UK, the transfer is covered by the standard contractual protections the law provides for that purpose. Anthropic does not use anything sent through their service to train their AI.
We do not sell your information, share it for marketing, or pass it to anyone else unless the law requires it.
How long we keep it
- Quote records — 12 months. So we can answer questions about a price we gave you, and pick up where we left off if you come back to us.
- Your network address — 14 days, and never in readable form. We scramble it beyond recovery and keep only the scrambled version, purely to stop people flooding the form. We cannot turn it back into an address, and it isn't used for anything else.
Deletion is automatic and runs nightly. If you go on to book, the booking paperwork is kept separately for as long as our accountants and HMRC require.
What we don't do
- No analytics. We can't see how you use the page.
- No advertising trackers, no third-party pixels, no cookies for marketing.
- No mailing list. Asking for a quote does not sign you up to anything.
The only cookie-like item on this page comes from the bot check that stops the form being abused. It's necessary for the form to work and isn't used to track you.
Your rights
You can ask us to show you what we hold, correct it, delete it, or stop using it. You can also ask for a copy in a portable format, or object to how we're using it.
Email info@billericaycarriages.com with your quote reference — it looks like BC-K4M7P and is in your quote email. We'll respond within a month, and there's no charge.
If you're unhappy with how we've handled it, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We'd rather you came to us first so we can put it right.
Changes
If we change how any of this works we'll update this page and change the date at the top.